Terms of Service

Welcome to ManabiApp. These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and ManabiLabs ("ManabiApp," "we," "us," or "our"), governing your access to and use of our school management software platform and related services (the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you are accepting these Terms on behalf of a school or organization, you represent that you have the authority to bind that entity.

1. Definitions

• "Services" means the ManabiApp cloud-based school management software platform, including web application, mobile apps, APIs, and related support.
• "Customer Data" means all data uploaded, entered, or processed through the Services by you or on your behalf, including student records, fee data, attendance records, and communications.
• "Users" means individuals authorized by you to access the Services, including administrators, teachers, staff, and parents/guardians.
• "Subscription Term" means the period during which you have paid access to the Services.
• "Documentation" means user guides, help articles, and other materials we provide describing the Services.

2. Account Registration and Access

2.1 Eligibility

Our Services are intended for use by educational institutions (schools, colleges, coaching centers) located in India. By registering, you confirm that you are a legally recognized educational institution or authorized representative thereof.

2.2 Account Security

You are responsible for:

• Maintaining the confidentiality of account credentials
• All activities that occur under your account or User accounts
• Notifying us immediately of any unauthorized access or security breach
• Ensuring all Users comply with these Terms and your instructions

2.3 Accurate Information

You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate.

3. Services and License Grant

3.1 License to Use

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services during your Subscription Term solely for your internal school management purposes.

3.2 Service Features

The Services may include (depending on your subscription plan):

• Student information management
• Fee collection and payment processing
• Attendance tracking and parent notifications
• Academic records and report card generation
• Parent communication portal
• Staff management
• Compliance reporting

3.3 Service Availability

We aim to provide 99.5% uptime for the Services. However, we may occasionally need to perform maintenance, which we will schedule during off-peak hours when possible and notify you in advance.

4. Customer Data and Intellectual Property

4.1 Your Ownership of Customer Data

You retain all ownership rights to your Customer Data. We do not claim any ownership interest in your data. Upon termination, you may export your data for 30 days, after which it will be deleted.

4.2 License to Us

You grant us a limited, non-exclusive license to access, process, and display your Customer Data solely to provide, maintain, and improve the Services, and to provide customer support.

4.3 Our Intellectual Property

We retain all rights, title, and interest in the Services, including all software, technology, designs, trademarks, and Documentation. Nothing in these Terms transfers any intellectual property rights to you except the limited license granted above.

4.4 Aggregated Data

We may collect and use aggregated, anonymized data derived from your use of the Services for analytics, benchmarking, and service improvement. Such data will not identify you or any individual.

5. Fees and Payment

5.1 Subscription Fees

Fees for the Services are based on your selected plan and student count. Current pricing is available on our website or as quoted during signup. All fees are quoted in Indian Rupees (INR) and are exclusive of applicable GST.

5.2 Payment Terms

• Billing cycle: Annual, billed once per year
• Payment methods: UPI, credit/debit card, net banking, or bank transfer
• Auto-renewal: Subscriptions auto-renew unless cancelled before renewal date
• Invoice: Tax invoices provided for all payments

5.3 Transaction Fees

Fee collection through our payment gateway (Razorpay) incurs a transaction fee of approximately 2% per transaction. This fee is charged by the payment processor and is separate from subscription fees.

5.4 Late Payment

If payment is not received within 7 days of the due date, we may suspend access to the Services until payment is received. We will provide at least 3 days notice before suspension.

5.5 Price Changes

We may change pricing with 30 days advance notice. Price changes will apply to your next renewal period.

6. Refund and Cancellation Policy

6.1 Free Trial

We offer a 14-day free trial with full features. No credit card is required for the trial. You will be notified 3 days before the trial ends.

6.2 Cancellation

You may cancel your subscription at any time through your account settings or by contacting support. Upon cancellation:

• Access continues until the end of your current billing period
• Auto-renewal is disabled
• You have 30 days after subscription ends to export your data

6.3 Refunds

To request a refund, contact billing@manabiapp.com. Refunds are processed within 7-10 business days.

7. Acceptable Use Policy

You agree to use the Services only for lawful purposes consistent with these Terms. You must not:

7.1 Prohibited Activities

• Use the Services for any illegal purpose or in violation of any laws
• Upload or transmit malware, viruses, or malicious code
• Attempt to gain unauthorized access to our systems or other users' accounts
• Interfere with or disrupt the integrity or performance of the Services
• Reverse engineer, decompile, or disassemble any part of the Services
• Copy, modify, or create derivative works based on the Services
• Resell, sublicense, or provide the Services to third parties
• Use the Services to send unsolicited communications (spam)
• Misrepresent your identity or affiliation with any person or entity
• Use the Services to process data of individuals without proper consent

7.2 Content Standards

All content you upload must not be unlawful, defamatory, obscene, or infringing on third-party rights. You are solely responsible for the accuracy and legality of Customer Data.

7.3 Enforcement

Violation of this Acceptable Use Policy may result in warning, suspension, or termination of your account. We may also report illegal activities to law enforcement authorities.

8. Privacy and Data Protection

Our collection and use of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Services, you consent to our data practices as described in the Privacy Policy.

As a school using our Services to process student and parent data, you are the Data Fiduciary under India's DPDP Act. You are responsible for:

• Obtaining necessary consents from parents/guardians
• Ensuring accuracy of data entered into the system
• Complying with data subject rights requests from parents
• Not uploading sensitive personal data beyond what is necessary

9. Warranties and Disclaimers

9.1 Our Warranty

We warrant that the Services will perform substantially in accordance with our Documentation during your Subscription Term. Your sole remedy for breach of this warranty is for us to correct the non-conformity or, if we cannot, refund the fees paid for the affected period.

9.2 Disclaimer

10. Limitation of Liability

10.1 Exclusion of Consequential Damages

10.2 Liability Cap

Our total aggregate liability for any claims arising out of or related to these Terms or the Services shall not exceed the amount you paid to us in the 12 months preceding the claim.

10.3 Exceptions

The limitations above do not apply to: (a) breaches of confidentiality obligations, (b) either party's indemnification obligations, (c) fraud or willful misconduct, or (d) liability that cannot be limited by applicable law.

11. Indemnification

11.1 Your Indemnification

You agree to indemnify, defend, and hold harmless ManabiApp and our officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:

• Your use of the Services in violation of these Terms
• Your Customer Data or any content you upload
• Your violation of any rights of a third party, including parents or students
• Your failure to obtain required consents under DPDP Act

11.2 Our Indemnification

We will indemnify you against third-party claims alleging that the Services infringe any patent, copyright, or trademark, provided you notify us promptly, allow us to control the defense, and cooperate with us. This indemnity does not apply if the claim arises from your modifications, Customer Data, or use in violation of these Terms.

12. Term and Termination

12.1 Term

These Terms are effective from the date you first access the Services and continue until terminated.

12.2 Termination by You

You may terminate these Terms at any time by cancelling your subscription and ceasing use of the Services.

12.3 Termination by Us

We may terminate or suspend your access:

• Immediately if you materially breach these Terms (especially Acceptable Use Policy)
• With 30 days notice if you fail to pay fees after reminder
• With 90 days notice if we discontinue the Services entirely

12.4 Effect of Termination

Upon termination:

• Your license to use the Services ends immediately
• You have 30 days to export your Customer Data (we will provide data export assistance)
• We will delete your Customer Data after the 30-day period (except as required by law)
• Accrued rights and obligations survive termination

13. General Provisions

13.1 Governing Law and Jurisdiction

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka, India.

13.2 Dispute Resolution

Before initiating legal proceedings, both parties agree to attempt good-faith negotiations for at least 30 days. Either party may also elect to resolve disputes through arbitration under the Arbitration and Conciliation Act, 1996, with arbitration seated in Bangalore.

13.3 Modifications

We may modify these Terms with 30 days advance notice. Material changes will be communicated via email or in-app notification. Continued use of the Services after modifications take effect constitutes acceptance of the updated Terms.

13.4 Assignment

You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

13.5 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and ManabiApp regarding the Services.

13.6 Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in effect.

13.7 Force Majeure

Neither party shall be liable for delays or failures due to circumstances beyond reasonable control, including natural disasters, government actions, internet outages, or pandemic.

14. Contact Us

For questions about these Terms: